hematqqPrivacy Policy

This page describes what we collect when you use hematqq and how we keep that data protected. Our commitment is simple: we collect only information necessary to operate your account, process your deposits and withdrawals, and comply with applicable law. We do not sell your data, do not share it with advertisers, and do not use it for purposes beyond what you authorize on hematqq.

We understand that privacy matters, especially when handling payment information and account credentials. We encrypt all communication between your device and our servers. Your password is hashed and never stored in plain text. Payment data—whether from DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers to mobile banking, local payment, online payment, and e-wallet—is tokenized, meaning we store only a reference, not your actual account details.

Our privacy practices apply across all hematqq platforms: Android APK, iOS browser access, and desktop web. We collect the same core data regardless of device, and we apply the same encryption and security standards everywhere. This policy covers data collection, retention, your rights, and how to contact us with questions.

What We Collect on hematqq

When you create an account on hematqq, we collect your email address, phone number, and a password you create. We also collect your full name and date of birth for identity verification before your first withdrawal. We ask your country and region to verify that you access hematqq from a supported jurisdiction.

During account use, we collect data about your activity: which markets you enter, when you deposit and withdraw, which payment method you use, and details of your entries and settlements. We record your login times and devices. We collect your IP address and device identifiers (like Android ID or iOS advertising ID) to detect fraudulent access attempts and prevent account takeover.

We do not collect your browsing history outside hematqq. We do not track you across other websites. We do not collect location data beyond what you provide during account setup, unless you explicitly grant permission to your mobile device's location service.

How We Use Your Data on hematqq

We use your data to operate your account on hematqq: authenticate your login, process your deposits and withdrawals, settle your entries, and calculate your balance. We use your email and phone to send account notifications—entry confirmations, withdrawal status, security alerts. We use your payment method data to route deposits and withdrawals correctly.

We analyze aggregated, anonymized data to understand how our hematqq platform is used. We do not track individual user behavior for marketing purposes. We do not build profiles of your preferences to sell to third parties.

We may contact you via email or SMS if we detect suspicious account activity, if we need to verify your identity for withdrawal requests, or if we must inform you of changes to our hematqq service. These communications are security- or service-related, not promotional.

Third-Party Processors on hematqq

We use third-party processors to handle specific functions. Payment processors for DANA, e-wallet, mobile banking, local payment, and online payment receive your payment data to complete transactions. Banking partners receive your details when you make bank transfers to e-wallet, mobile banking, local payment, or online payment virtual accounts. We share only the minimum data required for each transaction.

Our hosting provider stores our hematqq servers and databases. Our servers may sit outside your jurisdiction—typically in data centers in Southeast Asia—to ensure low latency and platform stability. Your data is encrypted in transit and at rest, regardless of server location.

We do not share your data with advertisers, analytics companies that build consumer profiles, or data brokers. We do not sell your email address or phone number. If we are required by law enforcement or a court order to disclose your data, we will comply only with legal process and will notify you unless legally prohibited.

How Long We Keep Your Data

We retain your account data—email, phone, name, date of birth—as long as your hematqq account exists. If you close your account, we retain this core data for up to seven years to comply with anti-money-laundering regulations and to address any future disputes.

We retain your transaction history (deposits, withdrawals, entries, settlements) indefinitely on hematqq so you can review past activity. We retain your IP addresses and login records for two years to investigate fraud and security incidents.

Your KYC documents (ID photo, selfie) are retained for the duration of your account plus three years after closure, as required by applicable law.

Cookies and Tracking on hematqq

Our hematqq website and app use cookies and similar technologies. We use session cookies to keep you logged in during your visit. We use persistent cookies to remember your preferences (such as language selection and notification settings) across sessions.

We do not use third-party tracking cookies or pixels that follow you across the web. We do not use Google Analytics or similar services that build behavioral profiles.

You can delete cookies from your device settings at any time. Deleting session cookies will log you out of hematqq; deleting preference cookies will reset your settings to defaults. The hematqq platform will function normally without cookies, but you will need to log in again on each visit.

Your Rights Regarding Your Data on hematqq

You have the right to access all personal data we hold about you on hematqq. Request a data export through your account settings, and we will provide it within thirty days.

You have the right to correct inaccurate data. You can update your email, phone, and other account details directly in your account settings on hematqq.

You have the right to object to certain data processing. If you object to our use of your data for fraud detection or account security, we may need to restrict your hematqq account or limit your access.

Security Measures on hematqq

We monitor for suspicious login patterns and fraudulent transactions continuously. If we detect unusual activity, we trigger additional verification steps and notify you immediately.

We maintain access controls: only authorized hematqq staff can access user data, and access is logged and audited. We conduct regular security assessments and penetration testing.

We cannot guarantee absolute security. No system is unhackable. If we discover a security breach, we will notify you without undue delay and explain what happened and what we are doing to prevent recurrence.

Contact Us About Your Privacy

If you have questions about our hematqq privacy practices, if you want to exercise your data rights, or if you believe we have mishandled your data, contact us through our FAQ page or email support at the contact address listed on hematqq.app. We will respond within thirty days.

Our services on hematqq are available only where local law permits. If you are in Jakarta, Surabaya, Bandung, Medan, or other regions, you are responsible for verifying that your use of hematqq complies with local data protection and gaming regulations. Data protection laws may vary by jurisdiction, and this policy explains our commitments under applicable law.

We may update this privacy policy from time to time. We will notify you of material changes via email or through an in-app notification on hematqq. Your continued use of hematqq after such notification constitutes acceptance of the updated policy. We encourage you to review this page periodically to stay informed of how we protect your data.